What is Online File Folder?
Online File Folder is a browser-based application that allows you to store and access your important files, safely and securely online. Much like a folder on your hard drive, the Online File Folder allows you to back up your files and stores them in a safe place for you. You’ll have access to your files 24/7, you can share your files with others, and you can even encrypt your files for an extra level of protection.

What file formats can I upload to my Online File Folder?
You can upload any file type that you choose, but you cannot exceed your file size limit for total storage space.

Can I send files from my Online File Folder?
If you associated your Online File Folder with an email address, you can send files when generating an email message in Webmail and includ the selected files as attachments in the email message.  Using this feature, the Webmail Compose Email screen appears with the selected files attached to the blank message.  Complete the email and click Send Mail.

Can I share files with my Online File Folder?
Yes, you can share files by putting them in the Shared Files view.  From the Shared Files view, you can send links to the selected file(s) allowing recipients to access and download the files.  Sharing files provides you with an alternative to sending files as attachments in email messages.  You can send a file link when you create the shared file or send it later.

Can I compress files?
Yes, you can compress a file or group of files to reduce the overall file size of your file and thereby decrease the time required to download files or send file attachments.  The compress feature uses the popular ZIP compression format to create an archive containing the selected files.

Can I organize my files in Online File Folder?
Yes, you can organize your files by building a directory tree with an unlimited number of folders and then moving your files into those folders.  When you first begin, the program creates a root folder based on your user name.  The root folder cannot be modified and serves as the parent folder in the directory.

Can I edit files in Online File Folder?
The files you have stored in your Online File Folder are not linked to the original files you may still have saved on your hard drive.  You may open files from your Online File Folder to make changes; however, the updated files must be saved to your hard drive.  Any changes will not propagate to your files until you upload the updated files from their saved location.  The same is also true of any changes you make in the original files.  Changes to original files on your hard drive are not propagated to the files stored in your Online File Folder.

What are Web Folders?
Web Folders (WebDAV) allow you to access your Online File Folder account through your Microsoft Windows Explorer.  You can copy, rename, and move files inside your account, or even move files to and from your hard drive.  Furthermore, once you have set up your Web Folder, you can open your Windows Explorer, and your Online File Folder account will display as a folder under "My Network Places."

Can I get additional space for my Online File Folder?
The Online File Folder comes with varying amounts of storage space, depending on the plan that you purchased.  If you need additional storage space you may purchase it in incremental packs of 1GB.

Why can't i download a file that is in my shared folder?
When you have a file listed in your shared files folder but it is grayed out and you cannot access it, this may be because you have exceeded the share limit for this file.  Shared files can be downloaded a maximum of 100 times per upload.  To make the file available for more downloads, remove the file from your shared folder and upload the file again.  You will then have a new 100 downloads available for that file.